AI implementation
Enterprise AI Knowledge Assistant
A secure knowledge assistant concept for internal teams that surfaces trusted answers from approved enterprise documents.
A secure knowledge assistant concept for internal teams that surfaces trusted answers from approved enterprise documents.
Context to capability map
Client challenge
- Teams needed faster access to policy, delivery, and customer information without copying sensitive data into unmanaged tools.
Solution implemented
- CNT designed a retrieval-based AI assistant architecture with access-aware document indexing, human review, analytics, and escalation workflows.
Technologies used
- OpenAI
- Vector databases
- Next.js
- Node.js
- PostgreSQL
Business outcomes
- Reduced search time
- Improved response consistency
- Governed AI usage
- Reusable AI platform foundation
ROI impact
- Representative model for reducing repetitive knowledge lookup and internal support effort.
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